Refund policy

Our Commitment

Because all HeartMind Shop products are made to order through our print-on-demand production partner, we are unable to accept physical returns or exchanges for reasons such as ordering the wrong size, color, or simply changing your mind. We encourage you to review product descriptions, sizing charts, and details carefully before placing your order.

Damaged, Defective, or Wrong Items

We stand fully behind the quality of our products. If your order arrives damaged, defective, or is not what you ordered, please contact us within 30 days of receiving your item at support@heartmind.co with the following:

- Your order number
- A description of the issue
- A clear photo of the item showing the defect or damage

We will review your claim and, if approved, arrange for a free replacement or issue a full refund at no cost to you. You will not be required to ship the item back.

Exceptions / Non-Returnable Items

We are unable to offer refunds or replacements for the following:

- Incorrect size or color ordered due to customer error
- Items damaged due to customer misuse or improper care
- Sale items or gift cards
- Orders where the issue is reported more than 30 days after delivery

Exchanges

We do not offer direct exchanges. If you received a defective or incorrect item, please contact us and we will make it right. For a different size or style, you are welcome to place a new order.

European Union 14 Day Cooling Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. Please note that because our items are made to order, cancellations must be requested before production begins.

Refunds

We will notify you once we've reviewed your claim and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@heartmind.co.

For any questions about our return policy, please reach out to us at support@heartmind.co.